Job Description

Job Title:

CRM Executive

Location:

Kolkata

Industry:

Paper Cup Manufacturing & Conversion

Employment Type:

Full-time

Job Summary

We are looking for a proactive and customer-focused

CRM Executive

to manage client relationships, coordinate orders, and ensure smooth communication between customers, sales, and production teams. The ideal candidate will play a key role in improving customer satisfaction and retention in our paper cup manufacturing business.

Key Responsibilities

Handle customer inquiries, orders, and follow-ups through calls, emails, and CRM software Maintain and update customer records, pricing, order history, and feedback Coordinate with Sales, Production, and Dispatch teams to ensure timely delivery of orders Track order status and proactively inform customers about dispatch and delays Resolve customer complaints, quality issues, and service requests professionally Support the sales team in repeat business, upselling, and customer retention Prepare customer reports, sales follow-up lists, and daily CRM updates Collect customer feedback and share insights with management for service improvement Maintain long-term relationships with distributors, dealers, and corporate clients
Job Type: Full-time

Pay: ?50,000.00 - ?70,000.00 per month

Work Location: In person