?15,000 - ?20,000 per month (depending on experience)
Employment Type:
Full-Time
About the Role:
We are looking for a
Customer Relationship Management (CRM) Executive
based in
Kolkata
to manage client interactions, maintain customer data, and ensure a high level of satisfaction and engagement. The ideal candidate will have excellent communication skills, a customer-first mindset, and the ability to work efficiently in a fast-paced environment.
Key Responsibilities:
Maintain and update the company's CRM database accurately and regularly.
Handle inbound and outbound customer queries via phone, email, or chat.
Build and maintain strong relationships with existing customers to ensure retention.
Assist in creating and executing customer engagement campaigns.
Track customer interactions and prepare periodic reports for management.
Collaborate with sales and marketing teams to enhance customer experience.
Identify opportunities for cross-selling and upselling products/services.
Resolve customer complaints promptly and professionally.
Requirements:
Bachelor's degree in Business Administration, Marketing, or related field.
0-2 years of experience in CRM, customer support, or a similar role.
Proficiency in MS Office and CRM tools (Zoho, HubSpot, Salesforce, etc. preferred).
Strong communication and interpersonal skills.
Ability to multitask, prioritize, and manage time effectively.
Positive attitude with a strong customer service orientation.
Perks & Benefits:
Competitive salary (?15,000-?20,000 per month).
Performance-based incentives.
Career growth opportunities within the organization.
Supportive and collaborative work environment.
Job Type: Full-time
Pay: ?19,000.00 - ?20,000.00 per month
Application Question(s):
How many years of experience do you have as a CRM ?
Where Do you live ?
What is your Present Salary ?
Do you have pay slip ?
Our Salary range is 19K to 20 K . Is this ok for you ?
Experience:
CRM: 2 years (Required)
Work Location: In person
Beware of fraud agents! do not pay money to get a job
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.