Job Description

Job description

Job Summary:

We are looking for an experienced and dedicated

Customer Relationship Executive

who can handle customer communication, follow-ups, lead tracking, and sales coordination with ease. The ideal candidate must be fluent in

English, Hindi, and Bengali

- this is a must with no compromises. Good command over

Excel, computer basics, and internet usage

is essential.

Key Responsibilities:

1. Customer Calling & Communication:

Make calls to existing and potential clients for follow-ups and product pitching Share offers, order updates, and other details via calls, WhatsApp, and SMS Build and maintain long-term customer relationships

2. Sales Coordination:

Track daily activity and performance of the field sales team Maintain records of follow-ups, orders, and field activities in Excel

3. In-person Client Attend:

Attend to walk-in customers at the showroom Present product details, offers, and guide customers through the selection process

4. Product Knowledge:

Stay updated with all product details, pricing, and ongoing offers Use this knowledge to pitch effectively to potential customers

5. Lead Management & Reporting:

Generate leads through online/offline sources Record and track all leads, follow-ups, and closures using Excel

5. Must-Have Skills & Qualifications:

Fluency in

English, Hindi, and Bengali

(both spoken and written) -

no compromise

Strong knowledge of

Excel

(filters, formulas, data entry, tracking sheets) Comfortable with

calling, tracking, and reporting

client interactions daily Good with

computer operations

- browsing, surfing, Google search, basic typing Familiar with using

social media platforms

like WhatsApp, Instagram, and Facebook for business purposes Friendly, confident, and professional approach with customers Experience in the

pet industry

or retail sales is a bonus
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Application Question(s):

Do you have experience of tele calling? How many years?
Language:

English (Required)
Work Location: In person

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Application Settings

Application method

Email

Require CV

Yes

Application updates

hr. dokitti.@gmail.com

Candidates contact you (email)

Yes, email address provided

Job Types: Full-time, Permanent

Pay: ?10,510.98 - ?21,370.62 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift Weekend availability
Supplemental Pay:

Yearly bonus
Work Location: In person