Job Description

To manage and maintain relationships with homebuyers after the sales transaction, ensuring timely documentation, payment follow-ups, issue resolution, and smooth possession process.

1. Post-Sales Coordination

Confirm booking details and send booking confirmation to the customer. Coordinate with the sales and accounts team to ensure a smooth handover of customer records.

2. Documentation & Agreements

Prepare and share sales agreements, allotment letters, and payment schedules. Ensure timely signing of agreements and collection of KYC documents. Coordinate with legal for registration-related documentation.

3. Payment Follow-up

Track the customer's payment milestones as per the payment plan Send reminders for due payments Share receipts and resolve billing-related queries.

4. Customer Communication & Service

Act as the single point of contact for all post-sale customer queries. Handle emails, calls, or visits related to changes, delays, or clarifications. Maintain polite, professional, and solution-oriented communication.

5. Construction Updates & Possession

Send regular updates on construction progress. Coordinate site visits, handover processes, and snag list rectifications before possession. Prepare and share possession letters and assist with registration formalities.

6. CRM System & Reporting

Maintain accurate records of customer interaction in CRM software. Generate reports on payment status, handovers, customer satisfaction, etc. Escalate serious complaints to higher management if required.

7. Cross-functional Coordination

Work closely with sales, accounts, legal, and engineering teams to resolve customer concerns quickly and accurately.

Skills Required:

Strong communication (written and verbal) Knowledge of real estate documentation, RERA, and property law basics Patience and professionalism in handling difficult customers Good command of Excel, CRM tools, and email etiquette
Job Type: Full-time

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

Health insurance Paid sick time Paid time off Provident Fund
Schedule:

Day shift
Supplemental Pay:

Yearly bonus
Work Location: In person