EOD Parks is a leading amusement and entertainment destination committed to delivering unforgettable experiences. We are expanding our operations in Agra and seeking a proactive CRM Executive to drive customer relationships and loyalty.
Female Preferred
Key Responsibilities:
Manage customer inquiries, feedback, and complaints via phone, email, WhatsApp, and social media to ensure high satisfaction levels.
Maintain and update CRM databases (e.g., Google Sheets, Zoho, or similar tools) with visitor data, preferences, and interaction history.
Execute CRM campaigns for promotions, birthday wishes, loyalty programs, and seasonal offers to boost repeat visits.
Analyze customer data to generate reports on trends, retention rates, and revenue opportunities; collaborate with operations and marketing teams.
Coordinate with on-ground staff for VIP guest handling, event bookings, and personalized park experiences.
Ensure compliance with data privacy norms and contribute to process improvements for seamless guest journeys.
Required Qualifications & Skills:
Bachelor's degree in any stream; MBA/BBA in Marketing preferred.
1-3 years of experience in CRM, customer service, or hospitality (amusement parks/resorts a plus).
Proficiency in MS Excel, Google Workspace, and basic CRM tools; WhatsApp Business experience advantageous.
Excellent communication skills in English and Hindi (spoken/written); Hinglish fluency ideal for local interactions.
Strong interpersonal skills, problem-solving ability, and a customer-centric mindset.
Immediate availability to join our fast-paced team.
About EOD Parks:
EOD Parks is a leading amusement and entertainment destination committed to delivering unforgettable experiences. We are expanding our operations in Agra and seeking a proactive CRM Executive to drive customer relationships and loyalty.
Key Responsibilities:
Manage customer inquiries, feedback, and complaints via phone, email, WhatsApp, and social media to ensure high satisfaction levels.
Maintain and update CRM databases (e.g., Google Sheets, Zoho, or similar tools) with visitor data, preferences, and interaction history.
Execute CRM campaigns for promotions, birthday wishes, loyalty programs, and seasonal offers to boost repeat visits.
Analyze customer data to generate reports on trends, retention rates, and revenue opportunities; collaborate with operations and marketing teams.
Coordinate with on-ground staff for VIP guest handling, event bookings, and personalized park experiences.
Ensure compliance with data privacy norms and contribute to process improvements for seamless guest journeys.
Required Qualifications & Skills:
Bachelor's degree in any stream; MBA/BBA in Marketing preferred.
1-3 years of experience in CRM, customer service, or hospitality (amusement parks/resorts a plus).
Proficiency in MS Excel, Google Workspace, and basic CRM tools; WhatsApp Business experience advantageous.
Excellent communication skills in English and Hindi (spoken/written); Hinglish fluency ideal for local interactions.
Strong interpersonal skills, problem-solving ability, and a customer-centric mindset.
Immediate availability to join our fast-paced team.
Job Type: Full-time
Pay: ?10,000.00 - ?12,000.00 per month
Benefits:
Life insurance
Work Location: In person
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