Job Description

A CRM (Customer Relationship Management) work profile involves managing customer data, building relationships, improving satisfaction, and driving sales through strategies and software, with roles like

CRM Manager

,

CRM Specialist

, and

CRM Developer

focusing on strategy, system administration, data analysis, or technical implementation, all aiming to enhance customer loyalty and business growth. Key duties include data entry, campaign management, complaint resolution, user training, and analyzing customer behavior to inform business decisions.

Common CRM Roles & Responsibilities

CRM Manager

: Develops strategy, oversees CRM system, analyzes trends, trains users, ensures cross-functional alignment (sales, marketing, support).

CRM Specialist/Executive

: Manages day-to-day system use, data entry, user support, workflow automation, and data analysis for insights.

CRM Developer

: Focuses on the technical side, building, testing, and troubleshooting the CRM software and integrations.

Customer Relationship Manager (Client/Success Manager)

: Acts as a primary contact, builds strong bonds, resolves issues, and implements retention programs.
Job Type: Full-time

Pay: ?10,000.00 - ?12,000.00 per month

Work Location: In person