Job Description

Cloud Dhobi is looking for a proactive and customer-focused

CRM Executive

who can manage customer interactions, handle service queries, and drive sales conversions. This role is ideal for someone who enjoys speaking with customers, understands service-based operations, and can convert leads into steady business.

Key Responsibilities

Customer Relationship Management

Handle inbound and outbound customer calls with professionalism and empathy. Resolve service-related queries, coordinate with operations, and ensure timely updates to customers. Maintain accurate customer records and service history in the CRM system. Monitor customer satisfaction and follow up for feedback or repeat business.

Sales & Lead Conversion

Follow up on new leads generated through calls, walk-ins, website enquiries, and social media. Explain Cloud Dhobi's service offerings, pricing, and plans to potential customers. Convert enquiries into confirmed orders or subscription packages. Identify upselling and cross-selling opportunities (e.g., premium care, bulk washes, subscription plans).

Coordination & Follow-ups

Coordinate with logistics/operations for pickup & delivery updates. Track order status and proactively inform customers about delays or special instructions. Support promotional campaigns, membership drives, and festive offers.

Reporting & Documentation

Maintain daily call logs, sales conversion reports, and customer issue reports. Share weekly performance updates with the Team Lead.

Skills & Qualifications

1-3 years of experience in CRM, customer service, telecalling, or inside sales. Strong communication skills (English & Hindi). Good understanding of sales fundamentals and customer handling. Ability to multitask, stay organised, and handle pressure professionally. Basic computer/CRM software knowledge.
Job Type: Permanent

Pay: ?11,840.60 - ?27,500.00 per month

Benefits:

Paid sick time Paid time off Provident Fund
Work Location: In person