ZenoRealty is a new-age real estate investment firm for discerning investors, professionals, and NRIs. We go beyond brokerage--helping clients buy, sell, lease, and manage high-value assets with a data-driven, portfolio-style approach.
Role Overview
We are hiring a
CRM Executive
who will be responsible for client coordination, CRM data hygiene, structured follow-ups, and ensuring smooth communication between clients and internal teams.
This is a
pure CRM & coordination role
with
no sales closing
.
Ideal for someone who is process-driven, organized, and excellent at client communication.
Key ResponsibilitiesCRM Management
Maintain, clean, and update all client data in CRM (Bigin / Zoho / HubSpot).
Ensure all interactions, notes, and statuses are accurately logged.
Categorize and profile clients based on requirements, budgets, and timelines.
Communication & Coordination
Handle inbound client queries via WhatsApp, email, and calls.
Share project details, brochures, payment plans, and documentation as needed.
Coordinate with internal teams for meetings, site visits, and follow-ups.
Maintain post-meeting summaries and ensure next steps are tracked properly.
Process & Documentation
Prepare and maintain trackers for payments, documents, and client status.
Update dashboards, reports, and performance sheets on a regular basis.
Ensure documentation accuracy and timely sharing with concerned teams.
Support CRM automation workflows and WhatsApp/email templates.
Follow-up & Client Experience
Ensure all clients receive timely responses and updates.
Maintain polite, professional, and empathetic communication at all times.
Track follow-up schedules and reminders so no lead or query is missed.
Act as the communication bridge between clients and sales teams.
Ideal Candidate
1-4 years of experience in CRM, customer service, coordination, or operations.
Must NOT be from a real estate background
.
Female candidates preferred
.
Strong written and verbal communication (English & Hindi).
Proficient in Google Sheets/Excel, WhatsApp Business, and CRM tools.
Highly organized, structured, and process-oriented.
Comfortable with documentation, reporting, and follow-up workflows.
Reliable, disciplined, and detail-focused.
What You'll Gain
Exposure to premium real estate transactions without sales pressure.
Work directly with the founding team on improving data and client processes.
Learn CRM automation, client profiling, and portfolio-style asset workflows.
Opportunity to grow into senior CRM, client success, or operations roles.
Job Types: Full-time, Permanent
Pay: ?30,000.00 - ?50,000.00 per month
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