Job Description

Job Title:

CRM Executive

Department:

Customer Relationship Management / Sales Support

Location:

Ghaziabad

Company:

Mishita Enterprises

Experience Required:

6 months - 1 year

Job Type:

Full-time

Job Summary:

We are looking for a motivated and customer-friendly

CRM Executive

to join our team. The ideal candidate should have 6 months to 1 year of experience in customer handling or sales support and should be able to communicate in

basic English

with customers over calls, messages, and emails.

Key Responsibilities:

Handle

customer calls, messages, and emails

professionally. Maintain and update

customer details in the CRM system

. Assist customers with

order updates, product details, and follow-ups

. Coordinate with internal teams such as

sales, logistics, and accounts

for smooth order processing. Build and maintain

good relationships with customers

to ensure satisfaction and repeat business. Follow up with clients for

payments, feedback, and service-related queries

. Prepare simple

daily or weekly customer reports

. Support sales and marketing teams during

promotional campaigns

.

Requirements:

Minimum

6 months to 1 year

of experience in customer service, CRM, or sales support. Basic communication skills in

English and Hindi

. Knowledge of

MS Excel, WhatsApp Business, and CRM software

(training will be provided if needed). Friendly, polite, and customer-focused attitude. Ability to handle multiple calls and tasks efficiently. Punctual, disciplined, and willing to learn new things.

Key Skills:

Customer Handling Basic English Communication CRM Data Entry Follow-up & Coordination Teamwork & Time Management
Contact: hr.sarvda@gmail.com
Ph - 8810380779

Job Type: Full-time

Pay: ₹10,000.00 - ₹18,000.00 per month

Work Location: In person