Job Description

Job Responsibility

Key responsibilities:

1. Patient interaction and building relationship

Serve as the first point of contact for all patient and consultation inquiries through calls, WhatsApp,or digital channels Handle inbound and outbound communications with empathy, clarity, and accuracy Counsel patients regarding services, doctors' availability, procedures, and admission formalities Ensure high-quality interactions that build patient trust and satisfaction
2. CRM management

Operate and update the Hospital CRM system daily to track inquiries, leads, and follow-ups Monitor and ensure timely movement of leads from inquiry to consultation or admission Generate daily and weekly CRM analytics reports on lead status, conversion ratios, and follow-up performance ? Identify patterns in lead behaviour and recommend process improvements to management
3. Coordination

Collaborate with departments such as OPD, Diagnostics, and Billing to ensure smooth patient scheduling and coordination Share key patient insights and communication trends with supervisors to enhance operational efficiency
4. Documentation

Maintain structured call logs, lead dashboards, and communication summaries Prepare MIS reports on call performance, conversion trends, and customer engagement metrics Maintain confidentiality and data protection standards while handling patient information

Desired qualifications and experience:

Graduate in any discipline, preferably with specialization in Sales, Marketing, or Communication 1-3 years of experience in CRM tool, lead management, tele sales/ tele calling Strong understanding of CRM tools, lead funnel management, and reporting dashboards Fluency in English and Hindi; proficiency in other languages will be an asset Proficient in MS Excel, Word, and basic data reporting formats
Job Type: Full-time

Pay: ₹11,819.16 - ₹30,560.51 per month

Work Location: In person