Job Description

We are looking for a proactive and customer-focused

CRM Executive

(Female) with 1-2 years of experience to manage and support our customer engagement initiatives. This role involves managing CRM campaigns, maintaining customer databases, analyzing data, and directly communicating with customers via phone to ensure satisfaction, gather feedback, and enhance retention.
We strongly encourage

women and candidates from diverse backgrounds

to apply, as we strive to build a more inclusive and representative team.

Responsibilities:

Serve as the first point of contact for internal and external helpdesk queries. Make calls to handle customer queries, collect feedback, and follow up on services or renewals. Maintain and update data using Excel for daily reports and tracking. Coordinate with various departments to ensure timely resolution of support tickets. Work with the sales, marketing, and customer service teams to align communication strategies Monitor helpdesk systems and escalate issues as required. Maintain records of issues, actions taken, and resolutions. Generate and share regular reports with management. Handle CRM software on a daily basis for data updates.

Requirements:

Graduate in any discipline. 1-2 years of experience in a helpdesk or customer support role. Proficiency in MS Excel ( Basic formulas). Hands-on experience with CRM software. Good verbal and written communication skills. Confident in conducting warm calling and follow-ups. Strong organizational and multitasking skills. Prior experience in the e-commerce industry will be considered an advantage.
Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Benefits:

Health insurance Provident Fund
Education:

Bachelor's (Required)
Experience:

Microsoft Excel: 1 year (Required) Cold calling: 1 year (Preferred)
Work Location: In person