Job Description

Job Summary:

The CRM - Service is responsible for managing customer relationships post-vehicle service, ensuring high customer satisfaction, handling feedback, complaints, follow-ups, and coordinating with the service team to deliver a premium Jeep service experience.

Key Responsibilities:

Contact customers after vehicle service to collect

feedback and satisfaction scores

Handle

customer complaints, concerns, and escalations

professionally Ensure

timely follow-ups

on pending service issues and repeat visits Coordinate with

service advisors, technicians, and managers

to resolve customer concerns Maintain accurate

customer records and service history

in CRM/DMS systems Monitor and improve

Customer Satisfaction Index (CSI)

scores Remind customers about

service due dates, campaigns, and recalls

Ensure adherence to

Jeep brand standards and service processes

Prepare

daily/weekly CRM reports

for management review Support customer retention and loyalty programs

Required Skills & Competencies:

Strong

communication and interpersonal skills

Customer handling and complaint resolution skills Basic knowledge of

automobile service processes

Familiarity with

CRM software / Dealer Management System (DMS)

Good listening, problem-solving, and coordination skills Ability to work under pressure and handle multiple customers Professional attitude and customer-focused mindset

Qualification & Experience:

Graduate / Diploma (Any discipline)

1-3 years experience

in CRM / customer service (Automobile service preferred) Freshers with strong communication skills may also be considered

Preferred Candidate Profile:

Experience in

automobile dealership (Service CRM)

Knowledge of

Jeep / premium automobile brand standards

Willingness to work in a fast-paced service environment
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹32,730.34 per month

Benefits:

Provident Fund
Experience:

Automotive service: 3 years (Preferred)
Location:

Hyderabad, Telangana (Preferred)
Work Location: In person