Job Description

Careers@CREDVEST When you join the CREDVEST family, you can expect a rewarding career with lucrative monetary remuneration, attractive incentives, thoughtful Employee Benefits, an open culture and fast-paced professional development opportunities. We are looking for: Customer Relationship Manager To be successful as a customer relationship manager, you should possess excellent communication skills and maintain the core values of the organization. You will conduct quality assurance surveys to determine customer satisfaction and use the findings to improve on areas of complaint after sales. Ultimately, an outstanding customer relationship manager will work closely with sales and accounts managers to ensure that all after sales relationship with the clients is successful.

What you will do: Key Responsibility Areas

Building and maintaining profitable relationships with key customers.

Overseeing the relationship with customers handled by your team.

Resolving customer complaints quickly and efficiently.

Managing customer communication with the clients after sales.

Resolve customer issues - When you find customers with problems, CRM attempt to resolve their concerns as quickly as possible.

Who you are: Experience & Qualifications:

Graduate/ Post-Graduate/ MBA from any stream

0 - 3 yrs of experience - relevant or generic, both accepted

Linguistic knowledge: Bi-lingual/ multi-lingual skills will be an added advantage

Ownership: You understand the importance of the contribution in your role and take responsibility for results delivered (or not)

Interpersonal skills: strong at building effective relationships with stakeholders at all levels

Proactive & accountable: takes initiative and works effectively on own, without much supervision

Solution-focused: You like being part of the solution and not the problem

Commitment: Appreciate time, highly organized, can identify and focus on priorities and deliver to deadline

Collaboration: A natural team player, enthusiastic and Quick Learner

Adept at using workplace productivity tools like Office365/Google Workspace

Skills Requirement:

Moderate to Advance Excel knowledge

Good communication skills

Well-groomed and presentable

Calculative mind - Able to understand the clients request and answer to their queries in terms of numbers

Job Type: Full-time

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

How many years of experience do you have in Customer support and Customer Success? What is your current CTC? What is your expected CTC?
Work Location: In person