Job Description

Job Summary:

We are looking for a

CRM Executive

to manage customer interactions after property booking. You will handle collections, customer service, project updates, and data management to ensure a smooth experience for our buyers.

Key Responsibilities:1. Collections & Payments

Follow up with customers for payments as per schedule Send reminders and track pending dues Coordinate with the accounts team for receipts and updates

2. Booking & Documents

Manage booking forms and ensure all documents are complete Verify customer documents (KYC, IDs, etc.) Coordinate with internal teams for agreement and paperwork

3. Project Updates

Share regular project progress with customers Coordinate with the site team for accurate updates Send updates via email, WhatsApp, or calls

4. Customer Service

Help customers with queries or post-booking requests Resolve issues by coordinating with relevant departments Track and follow up on service requests

5. Data Management

Keep customer records up to date in the CRM system Maintain accurate information on bookings and payments Generate reports as needed

Requirements:

Bachelor's degree (any field) 1-3 years of experience in CRM or customer service (real estate preferred) Good communication and coordination skills Basic knowledge of MS Office and CRM tools Organized and detail-oriented
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Work Location: In person