Job Description

We are seeking a passionate and customer-centric CRM professional with strong expertise in CRM tools, social media lead conversion, and marketing campaign execution. The ideal candidate will play a key role in driving customer engagement, nurturing leads, and maximizing conversions, ensuring a seamless customer journey across digital and in-store touchpoints.

Key Responsibilities:

CRM Management:
Manage and maintain the CRM database to ensure accuracy, segmentation, and effective customer profiling.
Monitor customer interactions, track engagement, and ensure timely follow-ups.

Lead Conversion:
Handle leads generated from social media campaigns, digital ads, and store walk-ins.
Drive higher conversion rates through persuasive communication and personalized follow-ups.

Communication & Engagement:

Craft engaging customer communication through emails, WhatsApp, SMS, and calls.
Build strong client relationships with a luxury service approach.

Marketing Campaign Execution:
Collaborate with the marketing team to plan, execute, and track campaigns across social media, digital, and offline platforms.
Execute store-level campaigns, ensuring seamless coordination with the retail team.

Data Insights & Reporting:
Track campaign performance, customer engagement metrics, and conversion analytics.
Share actionable insights to improve customer acquisition and retention strategies.

Required Skills & Competencies:

Strong communication and interpersonal skills with a customer-first mindset.
Creative approach to selling and relationship-building in the luxury segment.
Proven ability to convert leads from social media and digital campaigns.
Graduate/Postgraduate in Marketing, Business Administration, or related field.
1-2 years of experience in CRM / Customer Relations / Digital Marketing(preferably in luxury retail, jewelry, or lifestyle industry).
Job Types: Full-time, Permanent, Fresher

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person