Maintain and manage customer relationships through CRM tools.
Handle customer queries, feedback, and follow-ups promptly.
Ensure accurate and timely updates of customer records in the CRM system.
Assist sales & marketing teams with CRM data, reports, and insights.
Support customer engagement initiatives to improve satisfaction and retention.
Generate and analyze CRM reports for management decision-making.
Skills Required:
1-2 years of experience in CRM operations.
Knowledge of CRM platforms (Zoho / Salesforce / HubSpot or similar).
Strong communication and interpersonal skills.
Good in MS Excel & reporting.
Customer-focused with problem-solving ability.
Qualification:
Graduate in any discipline (Business/Marketing preferred).
Job Types: Full-time, Permanent
Pay: ₹15,000.00 - ₹25,000.00 per month
Work Location: In person
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