Job Description

Job Title:

CRM Executive

Industry:

Real Estate

Location:

Guindy , Chennai

Experience:

3 to 4 Years

Salary:

Negotiable

Job Summary:

We are looking for an experienced and dynamic

CRM Executive

to join our real estate team. The ideal candidate will have 3-4 years of proven experience in customer relationship management within the real estate sector. You will play a key role in enhancing customer satisfaction, driving client engagement, and supporting the sales and marketing teams.

Key Responsibilities:

CRM Management:

Maintain and update CRM systems with accurate client data and interaction history Track client touchpoints and analyze CRM metrics for efficiency and follow-up
Client Relationship Management:

Assist sales teams in nurturing client relationships Coordinate with marketing for targeted communication and engagement strategies
Sales Support:

Share accurate property information with clients Manage booking processes and support a seamless sales experience
Customer Service:

Address client inquiries promptly and effectively Resolve client concerns, ensuring satisfaction and retention
Data Analysis and Reporting:

Generate reports on sales performance, customer feedback, and CRM activity Provide insights to improve customer interactions and business outcomes
Documentation and Compliance:

Ensure all client information and documents are accurately recorded Maintain compliance with internal policies and regulatory requirements
Post-Sales Support:

Handle end-to-end client support post-sale, including payment tracking, possession letters, and documentation coordination
Team Collaboration:

Work closely with sales, marketing, legal, and operations to align with company objectives Act as a bridge between clients and internal teams to ensure smooth workflows

Key Requirements:

Bachelor's degree in any discipline (Business or Real Estate preferred) 3-4 years of experience in a CRM role within the

real estate industry

Strong communication, interpersonal, and problem-solving skills Proficient in CRM tools and MS Office Suite Detail-oriented with excellent organizational skills Ability to multitask and manage deadlines efficiently

Benefits:

Competitive salary (negotiable based on experience) Opportunity to work in a growing real estate organization Exposure to cross-functional teams and career advancement paths
Job Type: Full-time

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person