Job Description

Location

: Chennai

Job Type

: Full-Time

Experience

: 2-3 years in customer relationship management or retail CRM (Only Female Required)

Reports to

: Store Manager

Job Overview:

We are looking for a detail-oriented and customer-focused

CRM Executive

to manage and enhance our customer relationship strategies. As a key part of our in-store and post-sale experience, you will be responsible for nurturing client relationships, ensuring personalized communication, and driving repeat purchases for our jewelry brand.

Key Responsibilities:

Customer Data Management

Maintain and update customer databases with accurate purchase history, preferences, and personal information.

Client Communication & Engagement

Create and send personalized messages for birthdays, anniversaries, festivals, and special occasions via SMS, WhatsApp, and email.

Customer Retention & Loyalty

Implement loyalty programs, track repeat visits, and offer exclusive previews, benefits, and offers to premium customers.

Feedback & After-Sales Support

Follow up with customers post-purchase for feedback, reviews, and resolution of any concerns, ensuring complete satisfaction.

Event & VIP Customer Handling

Assist in organizing customer events and handling VIP customers with a personalized, high-touch approach.

Qualifications:

1-3 years of experience in CRM, preferably in a jewelry, fashion, or luxury retail environment. Strong communication and interpersonal skills. Proficiency in CRM software. Good understanding of customer segmentation and personalization.

Package:

12000-14000+Incentive

Preferred Skills:

Experience handling high-net-worth customers. Proficiency in Excel and basic data analysis. Passion for jewelry and customer service.
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?14,000.00 per month

Benefits:

Cell phone reimbursement
Schedule:

Day shift Fixed shift
Supplemental Pay:

Performance bonus
Work Location: In person

Speak with the employer

+91 7046366666