Job Description

Job Title: CRM Executive

Location:

Mumbai

Work Mode:

In-Person

Salary:

?20,000 - ?22,000 per month

Benefits:

Health Insurance

Roles & Responsibilities

Attract potential customers by addressing queries and promoting relevant services. Provide end-to-end support for customer service and

lead closures

. Record and manage

waitlist entries and customer accounts

with complete accuracy. Maintain and update customer records with detailed and verified information. Coordinate

daily with the operations team

and keep lead statuses updated. Suggest potential services by identifying customer needs and reporting insights to management. Generate reports by collecting and analyzing customer data. Handle

inbound and outbound calls

in a timely and professional manner. Understand customer issues, provide resolutions as per company policy, and ensure follow-up. Coordinate between customers and

service partners (e.g., tankers)

to ensure smooth service flow. Enter data from source documents efficiently and accurately. Identify and correct errors or missing data for reliable reporting and CRM accuracy.

Requirements

Experience:

Minimum 1 year (Preferred) in a CRM, customer service, or coordination role Strong communication skills and good command of spoken and written English Proficient in handling data entry and CRM software Detail-oriented with the ability to multitask

Language:

English (Preferred)

Location:

Must be based in Mumbai or willing to relocate

Commute:

Ability to commute/relocate to Mumbai reliably before starting work
Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?22,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Work Location: In person