Job Description

Job Title:

Customer Relationship Executive - Female

Location:

Chakan Phase - 2

Department:

Sales & Customer Support

Experience Required:

Minimum 2 years in a customer-facing or coordination role

Qualification:

Any Graduate

Job Overview :

We are seeking a proactive and customer-focused

Customer Relationship Executive

to join our Sales & Customer Support team. The ideal candidate will be responsible for maintaining strong customer relationships, coordinating between internal teams and clients, and ensuring smooth order processing, timely communication, and post-sales support.

Key Responsibilities :

Share product quotations with customers based on inquiries or specific requirements. Act as a primary point of contact for customer coordination related to orders, services, and updates. Ensure timely follow-ups for payment collections as per agreed timelines. Handle service call requests and provide resolutions, escalating to the concerned team when necessary. Collect and record feedback from customers after deliveries or services to ensure satisfaction. Bridge communication between the Sales Team and Customers, facilitating smooth interaction and query resolution. Coordinate with dispatch and logistics teams to track order movement and provide accurate delivery timelines to customers. Maintain detailed documentation of communications, transactions, feedback, and payment status. Provide post-sales support and work towards building long-term relationships with clients.

Key Skills & Competencies :

Excellent communication and interpersonal skills Strong organizational skills and ability to multitask Time management and follow-up discipline Proficiency in MS Office (Excel, Word, Outlook) Basic knowledge of sales processes and CRM systems Ability to remain composed under pressure and handle client issues professionally
Job Types: Full-time, Permanent

Pay: ?12,658.90 - ?37,055.51 per month