Job Description

Key Responsibilities

Manage CRM System:

Maintain and update the customer relationship management system, ensuring data accuracy and completeness.

Customer Engagement:

Respond to customer inquiries and resolve complaints efficiently, acting as a bridge between customers and internal teams.

Data Analysis & Insights:

Analyze customer data to identify trends, understand customer behavior, and generate reports to inform strategy.

Sales & Marketing Support:

Collaborate with sales teams to support sales initiatives and with marketing teams to execute targeted campaigns.

Customer Service:

Provide excellent customer service by building relationships, providing information on products, and offering solutions to customer issues.

Lead Management:

Handle and nurture leads, conducting follow-up and qualification calls to convert them into prospects and assigning qualified leads to the appropriate sales teams.

Strategy Implementation:

Implement customer segmentation and engagement strategies to enhance loyalty and retention.
Required Skills

Communication Skills:

Excellent ability to communicate clearly and effectively with customers and internal teams.

Problem-Solving:

Ability to think critically and resolve customer issues quickly and efficiently.

Empathy and Patience:

Understanding customer needs and maintaining a calm, patient demeanor, especially with difficult customers.

Technical Proficiency:

Familiarity with CRM software and other relevant tools and platforms.

Organizational Skills:

Ability to manage multiple tasks, customers, and data points simultaneously.

Attention to Detail:

Ensuring that customer issues are addressed correctly and comprehensively.
Education & Experience

A minimum educational qualification like a higher secondary diploma or a bachelor's degree in a relevant field like sales, marketing, or business is often required. Prior work experience in customer service, sales, marketing, or directly with CRM software is highly preferred.
Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

Speak with the employer

+91 9992997056