Job Description

Job Title:

CRM Executive

Experience Required:

6 Months to 1 Year

Salary:

?15,000 - ?25,000 per month

Location:

[Mention Location]

Industry:

[Any / Retail / Service / Jewellery / Automobile - as applicable]

Job Responsibilities:

Manage and update customer data in the CRM system accurately Handle customer inquiries, follow-ups, and support through calls, emails, and messages Maintain customer records, interaction history, and feedback Coordinate with sales, marketing, and support teams to improve customer satisfaction Track leads, customer complaints, and resolution status Generate basic CRM reports and share updates with management Ensure timely follow-ups with existing and potential customers Support customer retention and relationship-building activities

Skills Required:

Basic knowledge of CRM software (Zoho, Salesforce, Freshsales, or similar) Good communication and interpersonal skills Basic computer knowledge (MS Excel, Word, Email) Ability to handle customer data and maintain confidentiality Problem-solving and coordination skills
Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time Paid time off
Work Location: In person