Job Description

Roles & Responsibilities:

Manage and maintain

customer relationships

for domestic and international gemstone clients Handle

customer orders

, confirmations, amendments, and follow-ups from order receipt to dispatch Coordinate with

Sales, PPC, Production, QA/QC, Assorting, and Dispatch

teams to ensure timely order execution Update and track

order status, PCS/CTS, quality, and delivery timelines

in CRM/ERP systems Communicate with customers via

email and calls

regarding order progress, delays, or clarifications Resolve customer queries, complaints, and quality-related issues in coordination with internal teams Ensure proper documentation related to orders, invoices, packing lists, and dispatch details Maintain high standards of

customer satisfaction and professional communication

Skills & Requirements:

Graduate (preferred) 0-3 years of experience in CRM / Sales Coordination (gemstone or jewellery industry preferred) Strong

email writing and communication skills

Good knowledge of

PCS/CTS, semi-precious and precious gemstones

Organized, responsible, and customer-oriented
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

Provident Fund
Work Location: In person