Handle customer queries, complaints, and feedback with professionalism and empathy.
Communicate clearly and effectively--both verbally and in writing.
Prioritize and manage multiple tasks efficiently based on urgency and importance.
Provide timely resolutions by thinking on your feet and staying solution-focused.
Maintain accurate records and reports using MS Office tools (Excel, Word).
Key Requirements:
Excellent verbal and written communication skills.
Strong problem-solving and interpersonal skills.
Proficiency in MS Office (Excel & Word).
Ability to handle complaints tactfully and maintain a calm demeanor under pressure.
Quick thinking and adaptability in fast-paced environments.
Job Types: Full-time, Permanent
Pay: Up to ₹30,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Life insurance
Paid sick time
Provident Fund
Schedule:
Day shift
* Fixed shift
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