Job Description

Role & Responsibilities
Role Summary

The CRM Executive will be responsible for managing the complete customer journey post-sales, ensuring smooth handovers, timely communication, and high levels of customer satisfaction. The role requires strong relationship management, CRM software expertise, and cross-team coordination.

KRA: Task / Activities

Manage the complete customer journey of post-sales support. Coordinate with sales, marketing, and finance teams for smooth handovers. Ensure timely communication regarding project progress, payments, and documentation. Handle customer feedback, resolve complaints, and maintain high satisfaction levels. Manage leads, sales pipelines, and customer data within CRM tools.
KPI: Performance Metrics

Customer satisfaction scores (CSAT/NPS). Response and resolution time for customer queries. Customer retention and conversion rates. Accuracy and efficiency of data management in CRM tools.
Skills & Attitude
Required Skills

Excellent communication and interpersonal skills. Strong customer orientation and relationship-building abilities. Proficiency in CRM software such as Sell.do, Salesforce, Zoho CRM, or similar. Data handling skills for managing leads, pipelines, and customer queries.
Preferred Skills

Experience with ERP tools and customer lifecycle management. Exposure to real estate CRM processes and reporting metrics.
Attitude Required for This Position

Customer-first mindset with a service-oriented approach. Proactive problem solver with strong follow-up skills. Team player with cross-functional collaboration ability. Ability to remain calm and professional under pressure.
Experience & Eligibility (E in BARE Fit)

Experience Range:

2-5 years in real estate sales, CRM, or customer support roles.

Language(s):

English, Tamil (preferred)
Job Type: Full-time

Pay: ₹30,000.00 - ₹40,000.00 per month

Experience:

CRM: 3 years (Required) Real estate : 5 years (Required)
Work Location: In person