Job Description

Job Title:

CRM Executive

Department:

CRM

Industry:

Real Estate

Location:

Head Office

Reporting To:

CRM Manager

Job Summary

The CRM Executive will be responsible for

managing customer relationships throughout the sales lifecycle

, from booking to possession, ensuring timely communication, documentation, and high customer satisfaction.

Key ResponsibilitiesCustomer Relationship Management

Act as the

single point of contact

for customers after booking Handle customer queries related to booking, payment schedules, agreements, and possession Maintain positive and professional relationships with clients

Documentation & Coordination

Coordinate execution of

Booking Forms, Agreement to Sell, Sale Deed, and possession documents

Ensure timely collection and verification of customer documents Coordinate with legal, accounts, and sales teams for documentation and approvals

Payment & Collections Support

Share

payment demand letters

and follow up for timely collections Coordinate with accounts team for receipt confirmation and ledger updates Track outstanding payments and update customers accordingly

Customer Communication

Provide regular project updates to customers Handle handover, snag-list coordination, and possession formalities Manage escalations and resolve issues within defined timelines

CRM System & Reporting

Update and maintain customer records in CRM software Prepare MIS reports on customer status, collections, and escalations

Qualifications & Experience

Graduate in any discipline (MBA preferred)

2-5 years

of experience in

real estate CRM / customer service

Experience in handling

post-sales CRM

is mandatory
Job Type: Full-time

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person