Job Description

1. CRM / Account Executive - Defence & Institutional

Job Title: CRM / Account Executive- Institutional Sales

Company: Anand Sports Industries

Location: Jalandhar - Pan?India telecalling client handling

Employment Type: Full-time

About the role

Anand Sports Industries is a leading manufacturer of custom sportswear ,winter clothing , sports goods and defence uniforms. The CRM / Account Executive will own relationships with institutions, and key dealers, ensuring smooth order execution, repeat business, and high customer satisfaction.[indeed]

Key responsibilities

Serve as the primary point of contact for assigned institutions, and key dealers across India. Coordinate end?to?end order lifecycle: enquiries, quotations, sampling status, production updates, and dispatch. Track customer issues and service tickets, ensuring timely resolution by coordinating with sales, production, dispatch, and accounts. Drive repeat orders by proactively following up with existing accounts and sharing new product options, designs, and schemes. Maintain accurate records in CRM/ERP: contacts, interactions, complaints, and order history.[workable] Support tender documentation and post?order communication with institutional buyers.
Desired profile

Graduation in any discipline; MBA/PGDM in Marketing/Operations preferred. 2-5 years of experience in B2B account management/CRM, preferably in textiles, garments, or manufacturing. Strong communication skills in English and Hindi; comfort with MS Office and CRM tools.[workable] High ownership mindset, follow?through, and customer orientation.
Compensation & incentives

Incentives:

Quarterly bonus linked to repeat order value and on?time issue resolution. Performance pay for achieving renewal/upsell targets in assigned accounts.
Job Types: Full-time, Permanent

Pay: ₹13,000.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person