Job Description

Role Overview

The CRM Executive is responsible for managing customer interactions, maintaining customer data, and improving customer satisfaction using CRM software.

Key Responsibilities

Manage and update customer information in the CRM system Handle customer queries and follow up with leads Track customer interactions and maintain proper records Generate daily/weekly reports from CRM Coordinate with sales and support teams for smooth workflow Monitor customer activity and identify improvement areas Ensure data accuracy and maintain confidentiality Support marketing campaigns through CRM (email/SMS) Improve customer experience by analyzing customer behavior

Skills Required

Good communication skills Basic knowledge of CRM tools (Zoho, HubSpot, Salesforce, etc.) Strong data management and organizational skills Ability to handle customer issues professionally Good Excel / reporting skills Problem-solving and multitasking abilities
Job Type: Full-time

Pay: ?18,000.00 - ?20,000.00 per month

Work Location: In person