Job Description

Job Title:

Junior CRM Executive

Location:

Sector 99, Mohali, Punjab

Department:

Customer Relationship Management (CRM)

Experience:

0-2 years

Qualification:

Graduate (MBA preferred but not mandatory)

Employment Type:

Full-Time

Job Summary:

We are seeking a motivated and customer-focused Junior CRM Executive to join our team in Mohali. The ideal candidate will be responsible for handling customer interactions, resolving queries, managing documentation, and ensuring a smooth post-sales experience.

Key Responsibilities:

Maintain regular communication with customers regarding bookings, payments, and project updates Manage customer data, documentation, and CRM software entries Handle customer queries via calls, emails, and in-person visits Coordinate with internal departments (Sales, Accounts, Projects) for timely updates Assist in preparing allotment letters, demand letters, and possession-related documents Schedule and follow up on site visits and meetings Ensure customer satisfaction and build long-term relationships Maintain accurate MIS reports and customer records

Skills Required:

Excellent communication and interpersonal skills Basic knowledge of real estate processes Proficiency in MS Office (Excel, Word) and CRM tools Good organizational and multitasking ability Polite, patient, and customer-first attitude

Preferred Qualifications:

Prior experience in real estate or a customer service role Fluency in English, Hindi, and Punjabi (preferred)
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹30,000.00 per month

Benefits:

Health insurance Provident Fund
Application Question(s):

How many years of experience do you have? What is your Current Salary (per month)? Are you comfortable with the location - Mohali? Are you immediate joiner?
Work Location: In person