Job Description

Job Summary:

We are seeking a proactive and customer-focused

CRM Executive

to manage client relationships, handle leads efficiently, and ensure an exceptional post-sales experience. The ideal candidate should have strong communication skills, attention to detail, and prior experience in real estate CRM or customer handling.

Key Responsibilities:

1. Customer Relationship Management:

Handle all client queries, concerns, and requests promptly and professionally. Maintain long-term relationships with existing and potential buyers. Act as a single point of contact between the client and the sales/operations team.

2. Lead Management:

Update and track leads through the CRM software. Coordinate follow-ups with potential clients and ensure timely conversion. Maintain accurate and updated customer data.

3. Post-Sales Coordination:

Coordinate with the accounts, legal, and project teams for documentation, payment schedules, and possession-related updates. Ensure timely communication to customers regarding project progress, payment reminders, and handover updates.

4. Reporting & Analysis:

Prepare and share daily/weekly/monthly CRM reports with the management team. Track client satisfaction and recommend improvement areas.

5. Event & Communication Support:

Assist in customer engagement activities, site visits, and handover events. Support marketing and sales teams in sending project-related communications, newsletters, and updates.

Key Skills Required:

Excellent verbal and written communication skills Proficiency in CRM tools (e.g., Salesforce, Zoho CRM, or real estate-specific software) Good interpersonal and problem-solving skills Basic understanding of real estate sales and customer documentation Strong organizational and multitasking abilities
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Benefits:

Health insurance * Provident Fund