Job Description

About Us:

SM Marains Advances Gearboxs India Pvt Ltd, established in 1962, is a leading marine engineering solutions company. We are looking for a Customer Care Executive to support our clients across India.

Key Requirements

Strong system knowledge and prior experience using

CRM tools

Fluency in

Hindi / Kannada / Telugu

(any one language is mandatory)*

We are looking for a

dynamic and dedicated CRM Executive

to strengthen our network of affiliate mechanics.
The ideal candidate will have hands-on CRM experience, excellent communication skills, and the ability to coordinate effectively with field and service teams.

Responsibilities

Manage and maintain affiliate mechanic data in the

CRM system

Serve as the primary contact for mechanics, addressing queries and resolving issues promptly Monitor performance, gather feedback, and ensure partner satisfaction Prepare and present reports on affiliate engagement and performance metrics Collaborate with

service and operations teams

to enhance mechanic relationships Support onboarding and engagement initiatives for new affiliates

Qualifications

Excellent verbal communication skills in

Hindi / Kannada / Telugu

Strong interpersonal, coordination, and problem-solving abilities Proficiency in

CRM systems

and data management Analytical mindset with attention to detail and reporting accuracy

Other Details:

Free food & Accomodation provided Salary:

?10,000 - ?25,000

(negotiable based on experience) Work Location:

Therakalputhoor, Nagercoil, Tamil Nadu 629901

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

Food provided Health insurance Life insurance Provident Fund
Application Question(s):

The work location is Nagercoil, Tamil Nadu (Therakalputhoor). Are you willing to relocate or travel if required? What is your Expected Salary (per month)?
Language:

Hindi (Preferred) Kannada (Preferred) Telugu (Preferred)
Work Location: In person