Job Description

Job Summary:

We are looking for a proactive and detail-oriented CRM Executive to manage post-sales customer coordination across our redevelopment projects. The role involves being the single point of contact for customers after sales, handling documentation, collections follow-ups, complaint resolution, and coordination with internal engineering teams, lawyers, and external stakeholders.

This is a half-day, second-half, in-office role, ideal for candidates who are organized, communicative, and capable of managing multiple stakeholders effectively.

Key Responsibilities:

Act as the single point of contact for customers post-sales across all projects. Communicate updates related to timelines, milestones, and handover-related processes. Handle customer communication related to possession, agreements, changes, and complaints. Maintain strong and professional relationships with customers throughout the project lifecycle. Follow up with customers for timely collection of dues and payments. Coordinate with the lawyer and internal team for drafting and execution of individual agreements. Ensure accuracy and completeness of customer documentation. Receive, record, and track customer complaints and service requests. Coordinate with the Engineering and Site teams to ensure timely resolution. Follow up until closure and ensure customer satisfaction. Coordinate site visits, customer change requests, and approvals with the engineering team. Manage and improve relationships with contractors, vendors, consultants, and customers. Act as a bridge between customers and internal departments. Maintain CRM records, complaint logs, and coordination trackers. Identify recurring issues and suggest improvements in customer handling processes. Document all customer change requests and coordinate approvals with the engineering team. Track cost implications, approvals, and final confirmations from customers. Coordinate possession checklists, snag lists, and final handover documentation. Assist in organizing possession and handover processes in coordination with site and engineering teams. Ensure all customer communications, commitments, and resolutions are properly documented via email / CRM records. Maintain project-wise CRM trackers for collections, complaints, changes, and agreements.

Qualification & Skills:

Prior experience in CRM / Post-Sales / Customer Coordination, preferably in real estate or construction. Strong verbal and written communication skills. (Marathi, English and Hindi) Ability to coordinate with multiple stakeholders (customers, engineers, lawyers, vendors). Organized, detail-oriented, and follow-up driven. Comfortable working in-office during second half of the day. Basic proficiency in MS Office, email communication, and documentation handling.

Employment Type:

Part-Time (Half Day - Second Half) | In-Office Only

Location:

Pune

Industry:

Real Estate / Redevelopment

Why Join Us?

Opportunity to work closely with senior management and project teams. Exposure to end-to-end redevelopment project lifecycle. Stable role with long-term growth potential in a growing real estate group.
Job Type: Part-time

Expected hours: 24 - 30 per week

Benefits:

Internet reimbursement Provident Fund
Work Location: In person