Job Description

:

We are looking for a detail-oriented CRM Executive to manage customer relationships, sales data, and follow-ups across retail and B2B operations. The role focuses on maintaining accurate customer records, supporting sales teams, and improving customer retention and satisfaction.

Key Responsibilities:

Maintain and update customer data in CRM systems accurately Handle customer enquiries, follow-ups, and order tracking Coordinate with Retail, B2B Sales, Dispatch, and Accounts teams Track leads, conversions, and repeat customer data Manage WhatsApp, email, and phone communication with clients Generate daily, weekly, and monthly CRM & sales reports Support after-sales service, complaints, and customer feedback Ensure proper documentation of client history and preferences Assist sales teams during exhibitions, promotions, and campaigns

Requirements skills:

Graduate in any discipline (MBA preferred) 1-3 years of experience in CRM / sales coordination / customer support Experience in jewellery, retail, or luxury industry preferred Proficiency in MS Excel, CRM software, and data management Strong communication and coordination skills Customer-centric mindset with attention to detail
Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

Leave encashment Provident Fund
Work Location: In person