Job Description

Company Name -

EverGlow LED Pvt Ltd.

Website - https://www.everglowled.com/about.php

Instagram Page - https://www.instagram.com/ledeverglow?igsh=MTJiMTQyMGpyeHBiZQ==

LinkedIn Page - https://www.linkedin.com/company/everglowledin/posts/?feedView=all

Designation - Client Support & CRM Executive

Job Location - Vasai

Job Purpose:

To manage and resolve customer complaints through the CRM ticketing system, ensure timely coordination with internal teams, and provide prompt responses to clients via the company's toll-free number.

Key Responsibilities:

Handle

incoming client complaints

through

toll-free number

, email, and CRM portal. Create, update, and close

CRM tickets on a daily basis

. Ensure proper

categorization, prioritization, and tracking

of complaints. Coordinate with

Service, Production, Installation, and technical teams

for issue resolution. Provide

acknowledgement, updates, and closure confirmation

to clients. Maintain

TAT (Turnaround Time)

as per company SLA. Escalate unresolved or critical complaints to seniors/management. Prepare

daily and weekly CRM reports

on complaints, pending tickets, and closures. Maintain proper documentation and complaint history in CRM software. Ensure professional and polite communication with clients at all times.

Required Skills & Qualifications:

Graduate in any discipline. 3+ years of experience in

CRM / Customer Support / Complaint Handling

(Manufacturing or Service industry preferred). Experience in

CRM ticketing systems

is mandatory. Good

communication skills

(Hindi & English; local language preferred). Ability to handle

toll-free/customer support calls

confidently. Strong coordination and follow-up skills. Basic knowledge of MS Excel & reporting.
Job Type: Full-time

Pay: Up to ?400,000.00 per year

Benefits:

Provident Fund
Work Location: In person