Job Description

: The CRM Executive will play a crucial role in managing customer relationships

FEMALE CANDIDATE ONLY SHOULD APPLY

within the hair and beauty industry. Responsibilities include handling and monitoring inbound and

outbound calls, resolving customer queries, and ensuring a high level of customer satisfaction. The

role requires a deep understanding of customer needs and the ability to provide personalized

solutions.

Required Skills:

- Fluent in English with excellent communication skills.

- Strong convincing and negotiation skills over the phone.

- Pleasant and professional phone demeanor.

- Proficiency in using CRM software and tools.

- Basic skills in Google Sheets or Excel.

- Ability to multitask and manage time effectively.

- Strong problem-solving skills.

Preferred Experience:

- Industry Experience: Candidates with experience in salons, hair transplants, hair patches, or hair

extensions will be given preference.

- Work Experience: Minimum of 2 years in a similar customer service or CRM role.

- Technology Proficiency: Familiarity with CRM software will increase the chances of selection.

Work Schedule:

- Full-time position.

- Monday off, working on Sundays.

- Typical working hours: 11 AM to 8 PM or 10 AM to 7 PM

Job Types: Full-time, Permanent

Pay: ?20,000.00 - ?30,000.00 per month

Benefits:

Cell phone reimbursement
Work Location: In person