Job Description

: CRM Executive

Job Title:

CRM Executive
Location: Wagle Estate, Thane West
Work Timings: 10:00 AM - 7:00 PM IST
Working Days: Monday to Saturday (Weekly Off: Sunday)

:

We are looking for a dynamic and motivated CRM Executive to join our team. This is an entry-level role ideal for candidates with 2-4 years of experience. The CRM Executive will play a vital role in supporting and enhancing our customer relationship management initiatives. You will work closely with the marketing, sales, and customer service teams to drive engagement, improve customer retention, and ensure high levels of client satisfaction.

Key Responsibilities:

Build and maintain strong relationships with existing and new clients to drive customer satisfaction and sales growth.

Manage customer relationships and oversee daily customer service operations to deliver high-quality support.

Handle customer feedback and complaints efficiently, coordinating with relevant departments for timely resolution.

Ensure all service issues are addressed within the defined Turnaround Time (TAT) while maintaining service quality.

Support day-to-day operational activities related to CRM to enhance functional efficiency.

Coordinate with internal departments such as Sales, Production, and Accounts to address client queries and share timely updates.

Assist with post-sales activities and follow-ups to ensure smooth onboarding and client satisfaction.

Preferred Candidate Profile:

Bachelor's degree (required).

2-4 years of experience in using CRM software.

Strong verbal and written communication skills.

Excellent interpersonal and coordination skills.

Proficiency in additional languages is an added advantage.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits:

Leave encashment Paid sick time Paid time off Provident Fund
Work Location: In person