to handle customer interactions and support our sales process. The role involves attending customer calls, understanding their requirements, providing necessary details, managing order follow-ups, and ensuring excellent service throughout the customer journey.
Key Responsibilities:
Attend customer calls and assist with requirements, queries, and product details.
Share quotations, designs, and relevant information via calls, emails, and WhatsApp.
Follow up with customers regarding quotations, orders, and payments.
Coordinate with sales, production, and logistics teams for timely order updates.
Build long-term customer relationships and ensure a high level of satisfaction.
Maintain proper documentation and generate reports of customer interactions.
Requirements:
1-3 years of experience in customer service, CRM, or sales coordination (jewellery or luxury products preferred).
Strong communication skills in
English and Hindi
.
Proficiency in MS Office, Excel, Email, WhatsApp, and CRM tools.
Polite, well-spoken, and customer-centric approach.
Ability to multitask and follow up consistently.
Job Type: Full-time
Pay: ₹12,000.00 - ₹25,000.00 per month
Work Location: In person
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