Job Description

Position will be at our Thane site office.

Daily follow up with customer for collection of outstanding payment. Retention against cancellation, Movement to other tower if customer having financial issue. Maintain necessary data and records for future reference(Escalations) Provide the required reports by HOD & Management on timely basis.(Daily Collection/Outstanding Report/Grievance Report/Availability Sheets/ Project wise summary Reports) To handle entire possession process and solve possession queries of customer. To ensure all enquires and complaints (Mail, Telephone and email) from customer and point of sales counters are attended to in a professional, efficient and responsive manner Keeping records of customer interaction and transactions, recording details of all complaints and comments, as well as action taken.
Verification & send documents to clients such as Welcome Letter, Demand Letter, Allotment Letter, Agreement for Sale, Mortgage NOC, Reminder Letter, Cancellation Letters

Deal with relevant customer queries and complaints and address customers face to face regarding their concerns and queries Send reminder letters to the customer for outstanding amount Send Demand letters as per architect completion letter to the customers Referral calling to customer to buy new property in project explaining them all features, amenities etc.
Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

Health insurance
Work Location: In person