The Manager - Renewal Management & Customer Coordination will be responsible for ensuring timely and accurate policy renewals, strengthening client relationships, and driving customer satisfaction. The role requires a blend of operational excellence, proactive communication, and strategic client management to retain and grow the company's business portfolio.
Key Responsibilities
? Oversee timely and accurate policy renewals to ensure 100% retention.
? Coordinate with clients for queries, updates, and renewal confirmations.
? Liaise with insurers to negotiate terms and secure best offers.
? Maintain renewal tracker/MIS to avoid lapses.
? Conduct periodic client review meetings to strengthen relationships.
? Lead and guide the team for smooth client servicing and process compliance
? To Publish Regular Dashboards
? To generate opportunities for Cross-Sell and Up-Sell.
Key Skills & Competencies
? Strong knowledge of insurance products, renewal processes, and compliance requirements.
? Excellent communication, negotiation, and interpersonal skills.
? Ability to handle multiple clients and deadlines with attention to detail.
? Proficiency in MS Office (Excel, Word, PowerPoint) and CRM tools.
Problem-solving mindset with a customer-first approach.
Job Type: Full-time
Pay: Up to ?600,000.00 per year
Application Question(s):
Do you have exp in the Insurance Industry?
Do you have experience in Policy Renewal? For how long?
Do you have experience in generating quotation?
Are you comfortable with calling the clients or customer?
Location:
Kandivali, Mumbai, Maharashtra (Preferred)
Work Location: In person
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