Planning and delivering CRM strategies across the organization with a view to retaining existing customers, increasing brand loyalty and expanding the company brand.
Deciding on a final CRM structure and architecture that will work seamlessly across the business and capture crucial information along the sales funnel.
Making sure the customer database is correctly segmented for targeted marketing activities.
Collaborating with other departments ensure the CRM strategy works well for every aspect of the business.
Development of testing strategies to guarantee the most efficient approach for the organization and its customers.
Coming up with creative ideas, preparing proposals, overseeing the production process & execution and reporting the results to the relevant people
To become a successful CRM Executive, you need to possess the following:
The ability to meet tight deadlines and outstanding time management skills.
Teamworking and leadership skills; you'll be in charge of a team which means you need to guide employees in the right direction, create new strategies and stay on top of the administration side of things.
Excellent communication skills as you must speak with clients, employees, and customers.
Top quality analytical skills. A big part of your job involves gathering and analysing data to help you understand your customer base and coming up with suggestions for improving the existing strategy.
Preferred candidates from construction/Real Estate background.