Job Description

As CRM Specialist, you will be the driving force behind building strong customer relationships and boosting sales performance. You will play a key role in managing B2B/B2C sales funnels, onboarding new clients, maintaining key customer accounts, and optimizing CRM workflows to drive revenue and customer loyalty across our brands - Epitight, Cozitis, and Niconi.

Key Responsibilities:

Sales Execution & Channel Development

Manage and grow retail, salon, and e-commerce partner relationships. Drive monthly/quarterly sales targets across regions and product lines. Collaborate with marketing teams for campaign alignment and lead conversion. Support new product launches with tailored sales strategies.

CRM & Customer Experience

Develop automated workflows and personalized communication journeys. Monitor customer lifecycle and design win-back/retention campaigns. Analyze data to identify gaps in customer engagement or sales opportunities.

Client Engagement & Support

Act as the first point of contact for key clients or distributors. Handle escalations and ensure timely resolution of customer concerns. Conduct periodic follow-ups, review meetings, and satisfaction surveys.

Key Requirements:

Excellent communication, presentation, and negotiation skills. Data-driven mindset with strong analytical and problem-solving skills. Ability to multitask and thrive in a fast-paced, startup environment.
Job Types: Full-time, Permanent, Fresher

Pay: ?10,000.00 - ?25,000.00 per month

Benefits:

Flexible schedule
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Ability to commute/relocate:

Goregaon, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):

What is your current CTC? What is your salary expectation?
Experience:

Customer service: 1 year (Required)
Location:

Goregaon, Mumbai, Maharashtra (Required)
Work Location: In person