Job Description

The CRM Executive/Manager is responsible for managing customer relationships during post-sales support--ensuring high customer satisfaction, timely communication, and smooth coordination between sales, projects, legal, and finance teams.

Key Responsibilities

Act as the primary point of contact for customers after booking
Manage customer lifecycle from booking, documentation, construction updates, possession, and post-handover support
Coordinate execution of Agreement to Sale, Sale Deed, Construction Agreement, and Registration
Liaise with legal, sales, projects, and accounts teams for smooth customer servicing
Coordinate payment schedules, follow-ups, and bank loan disbursements
Handle customer queries, complaints, and escalations within defined TAT
Manage handover processes
Maintain accurate customer data in CRM software and generate MIS reports

Key Skills & Competencies

Strong communication and customer handling skills
Knowledge of residential real estate processes
Ability to manage multiple customers and deadlines
Problem-solving and escalation management skills
Proficiency in CRM tools, MS Excel, and reporting

Qualifications & Experience

Graduate in any discipline (BBM/MBA preferred)
2-5 years of experience in CRM / Post-Sales roles
Prior experience in residential villa or apartment projects preferred

Job Type: Full-time

Pay: ?30,000.00 - ?40,000.00 per month

Benefits:

Cell phone reimbursement Food provided Health insurance Paid sick time Provident Fund
Work Location: In person