Job Description

Hiring for a CRM Executive with one of the leading Jewelry industry based in Kolkata.

Key Responsibilities:

Client Engagement

Handle inbound/outbound calls, emails, and chats to provide product information and service assistance.

Build lasting relationships and ensure a seamless experience for both prospective and existing clients.

Lead Management

Track, qualify, and follow up on leads generated through campaigns, referrals, and inquiries.

Maintain and update client records in CRM software (Salesforce, Zoho, or similar).

Sales Support

Schedule appointments with the design and sales teams.

Assist with preparing quotations, order processing, and tracking deliveries.

Feedback & Reporting

Log customer feedback, escalate concerns, and assist in issue resolution.

Generate regular reports on call metrics, customer satisfaction, and conversion rates.

Who We're Looking For

Education & Training

Bachelor's degree preferred. Freshers from NIIT or other reputed institutes with CRM/communication training are welcome.

Language Skills

Excellent command of English (spoken and written) is mandatory.

Technical Skills

Basic proficiency in MS Office.

Willingness to learn and work on CRM tools.

Personal Attributes

Friendly, empathetic communicator with a customer-centric approach.

Detail-oriented, organized, and reliable.

Energetic team player with a positive attitude.

Candidates with minimum 1-2 years from Gems & Jewelry industry or a Luxury Retail industry along with CRM experience can apply.

Or

Fresher from NIIT or a reputed institute may apply

to: archana.newhorizon@gmail.com

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Work Location: In person