CRM Executive Job in CONCORD RIDES - ROYAL ENFIELD DEALERSHIP, KANJIRAPPALLY

Crm Executive

Year Kottayam, KL, IN, India

CONCORD RIDES - ROYAL ENFIELD DEALERSHIP, KANJIRAPPALLY

25 Current Jobs Openings

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Job Description

The CRM Service Executive is responsible for managing all service-related customer communication for

Royal Enfield

, ensuring a premium ownership experience in line with Royal Enfield brand standards. The role focuses on

service follow-ups, customer feedback, complaint resolution, and OEM CRM compliance

, directly impacting

CSI/NPS scores and service retention

Key ResponsibilitiesRoyal Enfield Service CRM Management

Maintain and update customer service data accurately in

Royal Enfield OEM CRM and Dealer Management System (DMS)

. Handle inbound and outbound customer calls related to

service appointments, job cards, estimates, approvals, and vehicle delivery

. Follow

Royal Enfield-approved call scripts and customer communication guidelines

Qualification & Experience

Education:

Graduate / Diploma (Automobile / Mechanical preferred)

Experience:

0-2 years (Freshers with strong communication skills can be considered) 1-3 years preferred in

Royal Enfield dealership service or CRM

Job Types: Full-time, Permanent

Pay: ?15,000.00 - ?18,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Provident Fund
Work Location: In person

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Job Detail

Job Id

JD5115370
Industry

Not mentioned
Total Positions

1
Job Type:

Full Time
Salary:

Not mentioned
Employment Status

Permanent
Job Location

Kottayam, KL, IN, India
Education

Not mentioned
Experience

Year

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