Job Description

Customer Data Management:

Collecting, organizing, and analyzing customer data. Ensuring the CRM database is up-to-date and accurate. Segmenting customers for targeted marketing efforts.

Customer Engagement:

Developing and executing customer engagement strategies. Coordinating communication campaigns via email, social media, and other channels. Monitoring customer feedback and addressing concerns or inquiries.

Marketing Campaigns:

Designing and implementing CRM campaigns to boost customer loyalty and retention. Tracking and analyzing the performance of marketing campaigns. Collaborating with the marketing team to create personalized marketing messages.

Sales Support:

Providing the sales team with insights derived from CRM data. Assisting in the development of sales strategies based on customer trends and behaviors. Ensuring smooth integration of CRM tools with other sales tools.

Reporting and Analytics:

Generating reports on customer behavior, campaign performance, and sales metrics. Using data analytics to identify trends and opportunities for improvement. Presenting findings to management and suggesting actionable insights.

CRM System Management:

Overseeing the implementation and maintenance of the CRM system. Training staff on CRM system usage and best practices. Working with IT and software vendors to troubleshoot and enhance the CRM system.

Customer Satisfaction:

Monitoring customer satisfaction levels and implementing strategies to improve them. Developing loyalty programs and incentives to increase customer retention. Managing customer surveys and feedback mechanisms.
Skills and Qualifications:

Technical Skills:

Proficiency in CRM software Familiarity with data analysis tools and techniques. Understanding of digital marketing tools and strategies.

Analytical Skills:

Strong ability to analyze and interpret data to make informed decisions. Capability to generate insights and actionable recommendations from data.

Communication Skills:

Excellent verbal and written communication skills. Ability to collaborate effectively with cross-functional teams.

Customer-Focused Mindset:

Deep understanding of customer needs and behaviors. Commitment to enhancing customer experience and satisfaction.
Job Types: Full-time, Permanent

Pay: From ?12,000.00 per month

Ability to commute/relocate:

Thrissur, Kerala: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):

Do you have personal Laptop? Are you able to bring it to work?
Education:

Bachelor's (Preferred)
Language:

English (Required)
Work Location: In person