Job Description

Key Responsibilities:

Manage and update customer information in the CRM system to ensure data accuracy. Coordinate pre- and post-travel communication with customers to ensure a smooth experience. Assist in creating and executing marketing campaigns for new destinations, holiday packages, and seasonal offers. Segment customers based on travel preferences, past bookings, and behavior for targeted promotions. Generate CRM reports and insights to support sales and retention strategies. Track and analyze customer feedback to improve service quality and customer engagement. Work closely with the sales, operations, and marketing teams to ensure consistent and personalized customer communication. Manage loyalty programs, referral initiatives, and customer feedback campaigns. Ensure all customer data handling complies with privacy and data protection standards.

Skills & Competencies:

1-2 years of experience in CRM, customer service, or marketing (preferably in the travel or hospitality industry). Hands-on experience with CRM software will be preferred Strong communication and interpersonal skills. Good analytical and reporting skills. Basic understanding of travel operations (domestic/international packages, bookings, etc.). Proficiency in MS Excel and other reporting tools.
Job Types: Full-time, Permanent

Benefits:

Provident Fund
Work Location: In person