Job Description

To act as the primary point of contact for customers, ensuring service satisfaction, handling queries and complaints efficiently, and maintaining long-term client relationships that align with business growth and service quality goals.

Key Responsibilities:

Customer Service & Communication

Serve as the main point of contact for client communications (inbound/outbound). Respond to inquiries, track shipment status, and resolve complaints promptly and professionally. Maintain regular contact with clients to ensure service satisfaction.

Client Relationship Management

Build and maintain strong, long-lasting client relationships. Understand client needs and provide tailored solutions using the company's logistics services. Escalate issues to the appropriate departments and follow up to ensure closure.

Coordination & Operations Support

Coordinate with operations, warehouse, and delivery teams to ensure customer expectations are met. Monitor order fulfilment, delivery timelines, and service performance.

Data Management & Reporting

Maintain accurate records of customer interactions, issues, and resolutions in CRM software. Generate daily/weekly reports on client satisfaction, service delays, and issue logs.

Process Improvement

Gather customer feedback and suggest process or service improvements. Identify and report service gaps to management for corrective actions.

Compliance & Documentation

Ensure that all customer communication and transactions are documented. Comply with company policies, confidentiality rules, and data handling standards.

Key Skills & Competencies:

Strong communication and interpersonal skills (written and verbal) Good understanding of logistics operations and delivery processes Problem-solving mindset and a customer-first attitude Proficiency in CRM tools, MS Office, and basic data handling Ability to multitask and work under pressure Fluency in English, Hindi, and the local language preferred

Qualifications:

Bachelor's Degree in Business Administration, Logistics, or a related field 2-4 years of experience in a customer service or CRM role, preferably in logistics or supply chain industry
Job Type: Full-time

Pay: ?9,680.35 - ?24,657.99 per month

Work Location: In person