Job Description

We are looking for a

CRM Executive

who can help strengthen relationships with clients and their families by managing and improving our customer relationship systems and communication strategies.

Track and analyze customer engagement, service feedback, and satisfaction scores. Segment the customer base (e.g., by care level, location, health status, family engagement) to personalize communication. Assist in planning and maintaining continuity of service Serve as the first line of support for customer complaints or urgent issues. Escalate unresolved matters to the appropriate departments (care, operations, HR) with complete context and urgency level. Payment Follow-ups and Coordination Maintain and update staff profiles in the system including contact information, roles, schedules, and assignments. Managing staff staff escalations Maintain strict confidentiality of client and staff information.

Qualifications:

Bachelor's degree in Marketing, Business, Healthcare Administration, or any degree. 1-3 years of experience in CRM, customer service, or healthcare administration. Proficiency in Microsoft Office and basic data analysis Prior experience in healthcare or elder care organizations.
Preferred female candidate

Job Type: Full-time

Pay: ?15,000.00 - ?20,000.00 per month

Schedule:

Fixed shift
Ability to commute/relocate:

Vyttila, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required)
Education:

Bachelor's (Required)
Language:

Malayalam, English (Required)
Work Location: In person