Job Description

Job Title:

Customer Relationship Manager (CRM)

Location:

Karnal

Experience Required:

2-5 Years (preferably in B2B/B2C sales or client servicing)

Job Summary:

We are looking for a passionate and result-driven Customer Relationship Manager to manage customer queries, maintain long-term relationships, and ensure customer satisfaction. The CRM will act as a bridge between the company and its clients/customers.

Key Responsibilities:

Build and maintain strong, long-lasting customer relationships Handle customer queries, complaints, and feedback professionally Coordinate with sales, service, and technical teams to fulfill client requirements Ensure timely follow-up for client issues and resolve them efficiently Prepare and deliver regular customer reports and updates Identify upselling or cross-selling opportunities Maintain accurate customer records and data in CRM software Conduct periodic customer satisfaction surveys Support marketing campaigns through customer engagement

Key Skills Required:

Excellent communication and interpersonal skills Strong problem-solving and analytical skills Customer-focused attitude Proficient in using CRM tools (like Zoho, Salesforce, HubSpot etc.) Time management and multitasking skills Ability to work in a team and independently
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Work Location: In person

Speak with the employer

+91 7082304731