The Customer Care Executive will be the first point of contact for customers, responsible for handling inquiries, resolving complaints, processing orders, and ensuring overall customer satisfaction. The role requires excellent communication, problem-solving skills, and a customer-first approach.
Key Responsibilities
Handle inbound and outbound calls, emails, and chats in a professional and timely manner.
Resolve product/service-related queries and provide accurate information to customers.
Coordinate with internal teams (Sales, Operations, Accounts, Logistics) for order status, delivery updates, and issue resolution.
Record customer interactions and feedback accurately in the CRM system.
Follow up with customers to ensure issues are resolved and satisfaction is maintained.
Assist with order punching, amendments, cancellations, and escalations as per CRM guidelines.
Ensure adherence to company policies, service quality standards, and turnaround times (TAT).
Escalate complex issues to senior management where necessary.
Maintain a positive, empathetic, and professional attitude towards customers at all times.
Contribute to process improvement and suggest ways to enhance customer experience.
Qualifications & Skills
Graduate in any discipline (preferably Business/Commerce/Communications).
1-3 years of experience in customer support / CRM / telecalling (FMCG, Retail, or Food industry experience preferred).
Excellent verbal and written communication skills in English and regional languages.
Strong listening and problem-solving skills.
Proficiency in MS Office and CRM software.
Ability to handle high-pressure situations with patience and empathy.
Strong multitasking and organizational skills.
Key Competencies
Customer-centric approach
Team player with interpersonal skills
Attention to detail and accuracy
Time management and ability to meet deadlines
Positive attitude and adaptability
Employment Type:
Full-time
Compensation:
As per industry standards
Job Type: Full-time
Pay: ₹18,000.00 - ₹20,000.00 per month
Benefits:
Food provided
Health insurance
Provident Fund
Application Question(s):
need good commination they most should speck Kannada English & Hundi
Experience: